FAQS
FAQs, WITHOUT
A DOUBT!
Frequently asked questions
that can help you.
Questions and answers
to make things clearer
You may find the answer to your queries in our customers’ frequently asked questions.
We have classified the list of frequently asked questions thematically to guide you more easily and to find the answer you are looking for quickly.
FAQs
About Dekide
What is Dekide?
Dekide is an online manufacturing platform on which you can digitally purchase a wide variety of parts made to plan thanks to its wide network of suppliers.
What does “online manufacturing” mean?
Our aim is to make the most of the advantages offered by the digital world to improve a traditional sector like the auxiliary industry. By means of online manufacturing, the process of purchasing parts to plan will be completely digital, from the moment of requesting a quote until placing your order. In addition, all documents related to the order will be available online for consultation by the customer.
Is Dekide a parts manufacturer?
Dekide has a wide network of collaborators who will manufacture the parts. Having a wide range of suppliers means that machines are always available, enabling us to choose the supplier best suited to each project and in so doing offer highly competitive prices and lead times.
¿What does Dekide offer?
What manufacturing processes can it offer?
The Dekide suppliers network encompasses a wide range of manufacturing processes for producing all sorts of parts. Starting with a wide range of materials, Dekide has different metalworking processes within its scope, such as: laser, folding, bending, welding… We can also supply precision-machined parts thanks to CNC machines including: lathes, milling machines, grinders, gear cutters, etc. We supply precision-machined parts.
What materials does Dekide offer?
We offer a wide variety of materials, such as regular steels, stainless steels, aluminium and other non-ferrous materials. Below you will find more information about the types of materials we can work with.
What treatments does Dekide offer?
Dekide offers the most typical galvanising and heat treatments for the parts that are produced. In addition, the parts can be painted in your desired colour. You can find more information about the different treatments offered in the Treatments section.
Offer stage
How can I get a quote?
You can use our form to request a quote for your part. You will have to upload the technical documentation and define the different technical parameters requested in order that the Dekide commercial team may draw up a quote according to your needs.
What do I need to get a quote?
The only thing we need is a technical drawing of your part indicating the measurements and required tolerances. If you have a 3D file, we would also be grateful if you could send it to us with a view to solving any potential doubts that may slow down any of the processes involved.
How is the quote calculated?
The Quotes Department uses an internal tool developed by Dekide to calculate the price of the parts. In addition, to avoid any error of calculation, all of the prices quoted are overseen by an expert production engineer.
Is there a minimum quantity?
No, there is no minimum quantity. We can make anything from one-offs to mass production.
What does "Batching" an order mean?
Dekide offers the possibility of supplying an order in partial batches, according to a part delivery schedule, so that the customer doesn’t have to receive the full order in a single delivery.
What does “Buffer” mean?
Dekide offers the possibility of keeping stocks of a specific number of parts for delivery as required by the customer. This means that the customer doesn’t have to stock the parts in their warehouse as Dekide will have all the parts in stock at its own facilities.
Difference between “Delivery time” and “Price”
In most cases the delivery time is 10-15 working days (the delivery dates may be longer for more complicated parts or larger batches). If the customer can wait a little longer to receive their order, the “Price” option may suit them better as they will obtain more competitive prices. The longer the delivery time the more leeway we have to select the most competitive supplier, meaning that the price may be cheaper.
All about your order
How can I place an order?
Customers can accept any of the offers made by Dekide using the customer portal. You will only have to accept the offer and change it to order status. If you prefer, you can also place an order the traditional way by sending an email to (link) indicating the Dekide offer number.
How is the best-matched manufacturer selected?
Taking the key parameters of the offer into account and using a smart database, the Dekide smart selector chooses the manufacturer best suited to your order requirements.
Do I have to deal personally with the manufacturers?
No, Dekide is your sole intermediary throughout the process, meaning that we are the only ones who deal with the manufacturer. Through us, you will have access to an extensive manufacturing capacity and all through a single intermediary.
Where can I track the current status of my order?
Using your extranet account, you can track your order and consult its exact status.
Who sends the order?
As the only contractual partner, we will take charge of sending your order. Thanks to our logistics partner, we guarantee that your order arrives to the final delivery address in excellent condition.
How much does it cost to use the faktore platform?
Using the FAKTORE platform is free Any user can request a quote for their part at no cost whatsoever. The only thing you have to pay for is the cost of manufacturing your parts. The advantages offered in the extranet customer portal are also free.
How do I pay?
You pay for the parts on receipt of an invoice. Generally speaking, the invoice is emailed to you once the parts have been delivered. Advance payment may be required in specific cases Furthermore, through the portal, our customers can consult and download the invoice for all orders made.
Dekide Partner
What is a Dekide Partner?
As a FAKTORE PARTNER, you become a member of our network as a manufacturing partner, with access to the orders placed by our customers Joining our supplier network is free of charge; the only requirement is that you receive the corresponding approval.
How can I become a supplier?
At Dekide we always work to improve and increase our supplier network; in the following link you will find everything you need to know to become a supplier and a list of the advantages it brings you.
Quality and confidence
How is the quality of my parts guaranteed?
Our manufacturing partners are selected by means of a strict approval process, meaning that companies failing to meet the quality standards demanded by Dekide are not accepted into the manufacturers network. To guarantee the continued improvement of quality, our suppliers are regularly audited.
What happens if I have to make a complaint?
At Dekide we will do everything possible to ensure that the parts reach the end customers according to their quality requirements. Should you experience a problem, we would be grateful if you could contact the project head so that they can propose a solution.
Is my data disclosed to third parties?
If you place an order, the technical data required to make the part will be anonymously conveyed to the supplier who receives the order for its production.
Is my data protected?
All of our suppliers are bound to observe strict confidentiality agreements, meaning that our customers’ information is protected at all times. We also sign confidentiality agreements with some of our customers.